Privacy Policy

Welcome to PickMyTask. This policy describes our approach to dealing with personal data of PickMyTask users ("you" or "yours").

In India, PickMyTask is provided and controlled by PURPELYX INNOVATIONS PRIVATE LIMITED (U62010TS2025PTC199525) ("we" or "us").

This policy applies when you use PickMyTask websites, mobile applications, products, content or services (collectively "Platform" or "PickMyTask"), or when you contact us.

Users that request or receive help for day to day tasks via PickMyTask are referred to as "Users", and individuals who provide these services to Users are referred to as "Buddies".

What information we collect

We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources.

We do not collect information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, or data concerning a person's sex life or sexual orientation.

Information you provide

Registration and User information may include first name, phone number, email, country, and city. Where permitted or required by law, we may collect your selfie image for liveness checks, national ID numbers and social media accounts for safety purposes, as well as emergency contact numbers.

Buddy information may include Buddy's full name, phone number, email, profile picture, skills, proof of identity, state identification numbers, ID document (including driving license, passport, pan card), proof of residency, home address, date of birth, gender, taxation identifier number, relevant insurance, right to work, criminal record, payment or banking information.

User generated content that you choose to upload on PickMyTask, such as comments, ratings, and reviews.

Information in correspondence you send to us may include chat messages, emails with any attachments, recordings of phone calls you make to us and the related metadata.

Information we collect automatically

Location information: We collect users' location data to enable tasks, provide user support, ensure safety, detect fraud, and comply with legal requirements.

Transaction information: We collect transaction information related to the services provided via PickMyTask, including amount charged, payment transaction information, date and time the service was provided.

Usage information: We collect data about your use of our Platform, such as access dates and times, features or pages viewed, Platform crashes and other system activity.

Device information: We collect information about the device you use to access PickMyTask, such as your device name, brand and model, IP address, mobile carrier, operating system and its version.

Cookies and tracking technologies: We collect information through the use of cookies, pixels, tags and other similar tracking technologies. Please see our Cookie Policy.

Information we obtain from other sources

Third-party services: We may receive information about users from our service providers, which include background check and identity verification providers, insurance partners, financial services vendors and marketing service providers.

State authorities: We may receive information about users from law enforcement agencies and other government authorities as required or authorized by law.

How we use your information

We use the personal information for the following purposes:

1. To enable you to use PickMyTask

• Enable users to maintain an PickMyTask account, request and provide services via PickMyTask
• Verify Buddies' right and ability to provide services via PickMyTask
• Prevent and combat unsafe or unlawful behavior, fraud and other violations
• Provide user support, handle user complaints
• Send non-marketing communications (such as invoices, receipts or notifications about your task)

2. To improve and develop features and products

• Perform testing, research, data analysis, development and machine learning
• Collect your feedback

3. To promote PickMyTask

• Send you marketing communications and ads
• Provide you with personalized content and advertising
• Organize contests, events and referral programs

4. To protect rights and comply with legal requirements

• Respond to law enforcement requests, government inquiries, subpoenas, court orders, legal claims
• Protect the rights and interests of the PickMyTask group, our users, or the public

How we share your information

With other Users: We share certain information about users to enable the scheduling and provision of tasks. User information shared with Buddy includes name, profile picture (if uploaded), rating, task location, number of tasks, offered price, comments and contact information.

With service providers: We may share your personal information for business purposes with providers of payment processing, user support, background checks, cloud storage, marketing, and analytics services.

Within the corporate group: We may share your information with a parent, subsidiary, or an affiliate of our corporate group as part of our global operations.

For legal reasons: We may disclose your personal information when it is necessary to protect rights and comply with legal obligations.

Your rights and choices

Accessing, receiving and updating your information: You may access, review and update your information either in your account settings in the app or by contacting us.

Deleting your account and data: You can delete your account through the app settings or request the deletion of your account and your data by contacting us.

Sharing location information: Your device may have controls that determine what information we collect. You can prevent your device from sharing location information through your device's system settings.

Objections and withdrawal of consent: You have the right to object to us processing your information where processing is based on our legitimate interests. You can also withdraw consent to processing at any time.

How we store your information

We keep your personal information for as long as you have an account with us. We may retain certain information after account termination for legitimate reasons such as tax obligations, legal compliance, and fraud prevention.

How we protect your information

We take reasonable and appropriate technical, legal, and organizational security measures to protect your personal information from any unauthorized action including but not limited to access, disclosure, alteration, or destruction.

The security processes in our company are developed in accordance with the ISO/IEC 27001:2013 standard.

Changes

We may update this policy from time to time to reflect the changes in laws or in how we operate. When we update this policy, we will notify you by updating the "Last Updated" date at the top of this policy.

Contact

Questions, comments and requests regarding this policy should be addressed to: our contact page or [email protected].

PURPELYX INNOVATIONS PRIVATE LIMITED, HNO 1-60/8/A&B 3RD FL, KN, SQUARE, OPP "THE PLATINA", Gachibowli, Seri Lingampally, K.V.Rangareddy, Telangana - 500032 IN, Corporate Identification Number U62010TS2025PTC199525.